Shipping policy

Shipping Policy

The Moon Apothecary currently ships within Australia only.

Order processing

Each Moon Pouch is prepared and packed with care and intention. Orders are generally processed and dispatched within 3–5 business days after payment has been successfully received.

Business days exclude weekends and Queensland public holidays. Processing may take slightly longer during launches, periods of high demand or unexpected circumstances. If a significant delay affects your order, we will contact you using the details supplied at checkout.

Shipping rates

Shipping costs are calculated at checkout based on your order and delivery details.

We do not currently offer free shipping. This may be introduced in the future as The Moon Apothecary grows.

Delivery and tracking

Orders are shipped using Australia Post or another suitable tracked delivery service where stated.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Delivery estimates shown at checkout or supplied by the carrier begin after dispatch and are estimates rather than guaranteed arrival dates.

Please allow additional time during peak postal periods, public holidays, severe weather events or other carrier disruptions.

Delivery addresses

Please ensure your name, email address and delivery address are accurate and complete before placing your order.

If you notice an error, contact themoonapothecaryau@gmail.com as soon as possible. We will update the address where possible, but changes cannot be guaranteed once an order has entered processing or been dispatched.

The Moon Apothecary is not responsible for additional delivery costs caused by an incorrect or incomplete address supplied by the customer. This does not apply where the error was caused by The Moon Apothecary or where consumer rights apply.

Returned-to-sender parcels

If an order is returned because an incorrect or incomplete address was supplied, delivery was refused, or the parcel was not collected within the carrier’s collection period, we will contact you to arrange redelivery.

Additional postage charges may apply before the parcel is resent. If the return occurred because of an error by The Moon Apothecary, we will arrange redelivery at no additional cost.

Delayed or missing parcels

If your tracking has not updated for an unusual period or your order has not arrived within a reasonable time, please contact:

themoonapothecaryau@gmail.com

Include your name and order number so we can investigate with the delivery provider. Please contact us rather than relying solely on the carrier, as we remain responsible for assisting with orders purchased directly from The Moon Apothecary.

Damaged parcels

If your parcel arrives damaged, please retain the product and packaging and contact us as soon as possible at themoonapothecaryau@gmail.com.

Where available, include photographs of:

The external packaging
The shipping label
The damaged product or contents

We will assess the issue and arrange an appropriate solution in accordance with our Return and Refund Policy and the Australian Consumer Law.

Authority to leave and unattended deliveries

Where a customer or delivery provider authorises a parcel to be left unattended, please choose a secure delivery location. Contact us if you believe a parcel marked as delivered has not been received so we can assist with an investigation.

Nothing in this section limits any rights available under the Australian Consumer Law.